The Best Skin of Your Life Starts Here
Please note that we offer samples of almost all Paula's Choice products for a small fee, so you can try before you buy. At Paula's Choice Europe we stand behind every product we sell.
If you are not satisfied with any Paula's Choice product, for any reason, you can return it to us within 30 days of date of purchase and we will happily refund the purchase price (not including shipping).
Opened samples can not be returned.
More about our return policy in the General Terms and Conditions
If you have a complaint about a product or service, please contact our customer care team via the contact page on the website, or at email@example.com. You will receive an answer as quickly as possible. Usually, this will be within a day, but ultimately within 14 days after the day that your complaint was received. Should the processing of your complaint need longer than this, you will receive within the period of 14 days a confirmation of receipt and an indication of when you can expect a full answer. It is possible to file a complaint about a product or service via the via Stichting Webshop Keurmerk. If your complaint cannot be resolved to mutual satisfaction, within a reasonable period after it was submitted, this complaint can be put to the arbitration committee.