FAQ

Ordering & Payments

What payment methods do you offer?

Can I make changes to my order after I’ve placed it?

How do I get a Paula's Choice discount code?

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Shipping

What are your shipping costs and delivery times?

How will you ship my order?

Are there anywhere in the UK you do NOT ship to?

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Returns and exchanges

What is your product guarantee / return and exchange policy?

How do I return or exchange an order?

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Online Security

How can I be sure that this site is safe and secure?

Is it safe for me to enter my credit card number when I place an order?

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Product Questions

Do you test on animals?

Which products are vegan?

Why aren’t all Paula’s Choice products available in the EU?

Why don't you sell the entire Paula's Choice makeup line?

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Website Assistance

I am having difficulty with the website?

I have an account registered on your site, but after I login it keeps saying I have entered an invalid email/password combination. Why is it not letting me login?

Do you use cookies? Can I still shop paulaschoice-eu.com if I turn off my cookies?

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