I decided to give Paula's Choice a go, since they have been a highly recommend skincare brand. I liked it at the beginning, no scent, didn't seem to do much for my skin( in a bad way) which I guess was good since it is supposed to be soothing and calming. However, I started to get flare ups and red patches all over my face, it felt like my face is burning!! I'm upset as I was hoping I'll find the toner that finally clears all my problems, but it's just gone worse :(

Customer Care:
Hello, and thank you for sharing your experience with us - we're sorry to hear this didn't work as expected for you. We have reached out to you personally.

I have used this consistently everyday since it launched a few years ago. It is beautifully soothing, calms my breakouts, and just makes my skin look overall healthy. I have had this sinking feeling lately that they might discontinue it, and I am in a panic because honestly this is such an essential step in my anti-inflammation based skincare. The entire Calm range is gorgeous, the cleansers, the serum, and I recently added the nighttime moisturiser to my routine. I wasn't a fan of the Calm SPF for normal/oily skin, it clings for a while to my dry patches. Chef kisses!

I love all of the redness relief products, so far I have used the face cream, the cleanser and the face serum and now this.

My favourite, the one i keep going back to, is the cleanser and now this too.

I am 52 and have Irish genes so my face is quite pale and prone to redness, my skin is oily and looks quite shiny most of the time, this toner is brilliant, it calms down redness immediately.

I wash my face with the redness relief facewash, then apply this on a cotton pad, then add serum and then face cream with an spf (admitedly not always the redness relief serum and face cream)

Like I said, this, along with the redness relief cleanser is always going to be on my list

I can see there are 2 poor reviews on this product as they can irritate the skin. For me was ok the first month, it did calm my skin but after 4-6 weeks of using it started to smell so bad, like wet and dirty socks :) I keep it in my usual place for cosmetics in optimal condition, so I don't know why this smell

I love PC products and I usually get the Skin Balancing Toner (which is very good), but during the winter months & when I use AHAs & retinol I find it a bit irritating. I so wanted to like the Calm Redness Relief Toner, but unfortunately within seconds of applying it it made my skin irritated (obviously more red and stingy). The irritation would subside after 5-10 minutes, but this is a product which is supposed to have the opposite effect! (same goes for the Normal to Dry Skin version)
Customer Care: Thank you for your review. We are sorry to hear that this product wasn't suitable for your skin. Please contact our team should you like to discuss alternatives.

This sadly didn't work for me and I was surprised as I thought that i Would find it soothing, instead it stung. The only paulas choice toner which doesn't ever sting my sensitive skin is the skin recovery which I do use but not on my t zone as I've a very oily one. I'd recommend samples first, paulas choice are very good for giving that option. It might be a dream for many with oily/sensitive skin but I wish I knew which ingredient doesn't agree with me.

Customer Care: We are sorry to hear of your experience when using this product. Although this is not a common response, we do understand that each customer is uniquely different in how they will respond to products or ingredients. We can see that our customer care team has already provided you a solution.